Exchange & Returns

Returning an item couldn't be easier. Try on your purchases in the comfort of your home and if you need to send it back, you have 3 days from the date you received your order to exchange it or return it. We will collect it from your home, work or an alternative address for free.

Shipping is complimentary on all exchanges, although do note that only one exchange request is complimentary, more than one request on one order might be declined or charged.

Please make sure your items are returned new, unused and with all ILINA tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

Please contact our customer care team by emailing if you have any further questions.

Returning Your Purchase

Should you feel the need to return your purchase, you have 3 days from receiving your order to arrange your exchange or return, book your return pickup free of cost and send your items back to us.

Please follow the steps below to return your purchase.

  • Sign into your account and under My Orders, select the order number containing the items you would like to return.
  • Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return. If you would like to exchange an item, choose your replacement item.
  • Check the box to agree with our Returns Policy. You will then receive an email including your return instructions and details about the next steps to take.

ILINA Prime customers will be contacted within 24 hours to arrange the return pickup.

To ensure your return is covered by our complimentary returns policy, please book a return within 3 days of receiving the goods and ensure that the product sent back has all the Tags.

Receiving a Refund

Your refund will be credited to the original payment method or as store credit to your ILINA account.

Customs duties and sales taxes are non-refundable through ILINA. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Please note that it takes longer for goods to come back to our warehouse (as compared to delivery timelines) – please follow the tracking link to check the status of return package transit. The refunds are processed once the goods come back to ILINA’s warehouse.

Credit card & Net banking refunds are processed via gateway which means the amounts will come back to Credit / Debit card or your bank accounts but in case of COD orders – the refunds are processed back to your account which means that they will be transferred to the bank account via NEFT.

Our Policy

All items must be returned new, unused and with all ILINA tags still attached. Returns that do not meet our policy will not be accepted and sent back to the customer.

Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your ILINA account or future orders being refused.

Late Returns

Your purchase should be sent back to us within 3 days of receiving your order. Returns outside of this period may be accepted at the discretion of ILINA.


Please take care trying on items as all products must be returned in a new and unused condition with all ILINA and designer garment tags still attached.


Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.


When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.


Skincare, cosmetics and haircare products must be returned unused, unopened, and in their original packaging else, they shall not be accepted back.

Limited-Edition Products

As these items are highly collectible, please remove the protective cover and packaging only once you are certain that you wish to keep them.


To arrange a gift return, please email and we will assist you further.

Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described when received. Please note that items which are damaged as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 3 days from the date you received it. If you have owned your item for longer than this, especially for over 6 months, please contact Customer Care to see what can be done.


We have made every effort to display the colors of our products that appear on ILINA as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

Final Sale

During our sale clearance, products marked as “Sale Must-Haves” cannot be returned or exchanged.


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